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Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model - Couverture souple

Fitch, Brian D.

 
9781506303376: Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model
Couverture souple
ISBN 10 : 1506303374 ISBN 13 : 9781506303376
Editeur : SAGE Publications, Inc, 2015

Synopsis

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to:

  • Identify and master emotions
  • Master the story
  • Promote positive behavior
  • Achieve Rapport
  • Control your response
  • Take perspective

When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Brian D. Fitch, Ph.D., is a lieutenant and a 33-year veteran of the Los Angeles County Sheriff′s Department. He was worked assignments in custody, field operations, investigations, and training. Dr. Fitch has trained more than 20,000 officers throughout the United States, as well as internationally in Canada, Oman, Qatar, Saudi Arabia, and the United Arab Emirates, in leadership and communication skills. He holds faculty positions at California State University - Long Beach and Woodbury University.

À propos de la quatrième de couverture

Law Enforcement Interpersonal Communication and Conflict Management: The IMPACT Model provides law enforcement professionals with a comprehensive, easy-to-follow model designed specifically to improve communications with victims, witnesses, subjects, and other members of the public. Harnessing 30 years of front line law enforcement experience, author Brian D. Fitch outlines practical strategies in a six-step model, IMPACT, which asks professionals to: Identify and master emotions Master the story Promote positive behavior Achieve Rapport Control your response Take perspective When used correctly, this model will help readers communicate and connect more effectively with people in virtually any law enforcement environment.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
SAGE Publications, Inc
Date d'édition
2015
Langue
anglais
ISBN 10 
1506303374
ISBN 13 
9781506303376
Reliure
Broché
Numéro d'édition
1
Nombre de pages
138
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

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