Technical Knowledge for Service Advisors - Couverture souple

Marchand, Gregory

 
9781507797624: Technical Knowledge for Service Advisors
Couverture souple
ISBN 10 : 1507797621 ISBN 13 : 9781507797624
Editeur : CreateSpace Independent Publishing Platform, 2015

Synopsis

Service advisors have the most difficult job in the automotive service industry...and that's without knowing anything about the technical aspects of an automobile. Being able to understand the basics of what a technician is telling them, and then being able to relay that information in simple, easy-to-understand terms to a customer are critical to a successful sale. This book describes basic vehicle systems, common problems, and frequent repairs in a manner that applies directly to the service advisor's job.

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À propos de l?auteur

Greg Marchand has over 25 years of unique experience in the automotive industry. Greg designs and delivers knowledge rich service management curriculum focused on customer service and customer satisfaction for the Service Sales Academy, conducts in-shop process consultations nationwide, and is the host of Repair Shop Rescue. Greg is a former independent shop owner, Toyota Business Development Consultant, technician, and author. Greg holds an MBA in Organizational Sustainability.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CreateSpace Independent Publishing Platform
Date d'édition
2015
Langue
anglais
ISBN 10 
1507797621
ISBN 13 
9781507797624
Reliure
Broché
Nombre de pages
48
Coordonnées du fabricant
non disponible
Personne responsable
non disponible