Call Center Training: In The Workplace - Couverture souple

Gillin, Lori

Couverture souple

ISBN 10 : 1507856512 ISBN 13 : 9781507856512

Editeur : CreateSpace Independent Publishing Platform, 2015

Synopsis

Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This book will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current cliental. Call Center Training will lower costs as it can reduce turnover. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure you are reaching your potential, and to keep your skill-set at a high level.

A propos du livre

À propos de l'auteur

Lori Gillin is a mother, business-coach and entrepreneur. She has started, grown and managed a number of successful businesses in a variety of industries. She is a founding partner of Global Courseware, Inc., the leading provider of customizable workplace training materials. As a business coach, she understands the power of positive thought and as an experienced human resource manager she understands the importance of motivating individuals in a team-based environment. In this book, Lori draws on personal experience combined with academic research to explain how Call Center Training can be used to bring about personal and organizational success for any company.

Détails de l'édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2015
• Langue: anglais
• ISBN 10: 1507856512
• ISBN 13: 9781507856512
• Reliure: Broché
• Nombre de pages: 80
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg