Articles liés à Customer Experience Management

Customer Experience Management - Couverture souple

Envick Ph.D., Brooke R

 
9781512144048: Customer Experience Management
Couverture souple
ISBN 10 : 1512144045 ISBN 13 : 9781512144048
Editeur : CreateSpace Independent Publishing Platform, 2015

Synopsis

Customer Experience Management (CXM) is a fairly straight forward and simple, yet comprehensive means of auditing your customer’s entire experience. It is a process that addresses the full spectrum of their wants and needs. There are several intersecting messages, product or service features, opinions, and emotions felt along the way. You want your customers to view your business as a value to them, which results in being more profitable, being better aligned strategically within the market, and helping to ensure sustainability. Research suggests that businesses who offer the best customer experiences have lower customer churn and more customer referrals.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Customer Experience Management (CXM) is a fairly straight forward and simple, yet comprehensive means of auditing your customer’s entire experience. It is a process that addresses the full spectrum of their wants and needs. There are several intersecting messages, product or service features, opinions, and emotions felt along the way. You want your customers to view your business as a value to them, which results in being more profitable, being better aligned strategically within the market, and helping to ensure sustainability. Research suggests that businesses who offer the best customer experiences have lower customer churn and more customer referrals.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CreateSpace Independent Publishing Platform
Date d'édition
2015
Langue
anglais
ISBN 10 
1512144045
ISBN 13 
9781512144048
Reliure
Broché
Nombre de pages
24
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
https://www.amazon.fr/hz/contact-us

c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy
Luxembourg
L-1855
Luxembourg