CHAPTER 1COMMUNICATION WITHIN ORGANISATIONAL STRUCTURE 11.1Life Blood of an Organisation 21.2Internal Business Communication 41.3Communication Problems within an Organisational Structure 111.4External Business Communication 141.5Definition of Communication in Business Organisation 151.6Major Obstacles to Communication in Business Enterprises 161.7Comparison, Contrast, and Critique 19CHAPTER 2RELATIONSHIPS AT WORK PLACE 212.1Introduction 212.2The Dynamics of Relationships 252.3Denial, Anger, Bargaining, Depression and Acceptance Effects (DABDA) 292.4Expected Behaviours, Character and Attitude of Employees 302.5How People Perceive their Treatment At Work Place? Managing Relationships 302.6Better and Deeper Relationship 312.7Relationship with Others 322.8Relationship between Superiors and Subordinates 332.9Relationship with Peers or Colleagues or Co-Workers 342.10Good Human Relations in Business 342.11Communication and Conversation Approaches to the Study of Interpersonal Interactions 362.12Relaying Messages of All Kinds (Deepening Relationships) 382.13Working as a Group and Teams 392.14Friendship among Fellows or Colleagues 392.15Employees Approach to Issues with Colleagues 402.16Managing Employer-Employee Relationship 472.17Micro-Skills Approach towards Developing Interpersonal Competence 482.18Understanding the way Others Behave 482.19Behaviour Development through Experiential Learning 502.20Agents of Performance and Beliefs about Self 512.21How to Monitor Our Own Behaviours 522.22How to Manage Relationship More Effectively 532.23Interpersonal Relationship of Transactional Analysis 542.24Interpersonal Needs in Every Relationship 552.25Practical Work Environment Theories on Interpersonal Relations and Perception in Contrast 572.26Practical Scenario 602.27Perception 672.28Good Human Relations in Business 692.29Comparison, Contrast, and Critique 71CHAPTER 3TEAM BUILDING AND TEAMWORK 743.1Introduction 743.2Background of Tesco Work Environment 753.3Tesco Teamwork Profiles 783.4What Tesco is Looking for from People Joining – Calibre of People 803.5Organisational Structure for Tesco 813.6Team or Teamwork Defined 813.7What is Teamwork? 833.8Team Building 863.9How to Improve Teamwork 873.10The Stages of Team Development 873.11Creating a Balance Team 883.12The Distinctions between a Leader and a Boss 883.13The Roots of Anger 893.14Is Being Angry Wrong? 893.15Putting It Right – Healing Relationships Damaged By Anger 893.16Stress – The Great Destroyer, Why? 903.17Managing Employees for Healthy Profits 913.18The People Problems Agenda 923.19Team Leader or Servant 953.20The Problem People 953.21Avoiding Team Conflicts 993.22Team Reward – What Teamwork Deserves 1003.23The Need to Use Teams 1003.24The Power of Employee Involvement 1003.25Teamwork Recommendation 1073.26A Problem Solving Thought Form 1093.27A Completed Problem Solving Thought Form 1093.28Action Plan 1113.29Individual Task Record 1123.30The Workgroup and Leadership 1133.31Comparison, Contrast, Critique 116CHAPTER 4ENTREPRENEURSHIP 1174.1Introduction 1174.2History of Entrepreneurship 1174.3Definition of Entrepreneurship 1194.4What is Entrepreneurship and its Function? 1194.5The Entrepreneur as a Person 1254.6Promotion of Entrepreneurship 1274.7Financial Bootstrapping 1274.8Types of Entrepreneurs 1284.9Entrepreneurial Training Objectives 1334.10Starting a Business 1344.11Business Plans
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