Customer Loyalty 101 - Revised and Updated: How to Grow Your Circle of Loyal Customers and Why the Millions of $$$ in Customer Service and Phone Skills Training Haven't Worked - Couverture souple

Morey, Jackie

Couverture souple

ISBN 10 : 1518800602 ISBN 13 : 9781518800603

Editeur : CreateSpace Independent Publishing Platform, 2015

Synopsis

#1 Amazon BESTSELLER...Customer Service #1 Amazon BESTSELLER...Professional Development #1 Amazon BESTSELLER...Education Don't let your Competitors beat you to this book...go get your copy NOW! Who Is This For? If you are in business as an Entrepreneur, Legal, Financial, or Accounting Professional, a small to medium business Owner, a Manager, Supervisor or someone who interacts directly with customers AND… • You’re tired of losing valuable clients, and have had enough of customers leaving your company or practice • You’ve had enough of the gut-wrenching stress and dejection every time customers post negative online reviews • You want to halt the trend of finding out that your angry or merely satisfied customers are flocking to your competitors • You want to stop your online reputation from further being damaged • You’d like to significantly boost your revenue • You want to thrive and not just survive in a challenging Economy • You and your staff want to master the easiest and most effective way of taking care of angry or disgruntled customers • You’d like to build rapport, connect more meaningfully with your customers, and tap into the most powerful marketing strategy in the world which is word-of-mouth advertising then this Book is just for you. Your Window of Opportunity to Stand Out and Distinguish Yourself Amidst the Average or Mediocre Research shows that businesses who provide poor customer service will not only lose sales, but invariably also lose their customers to competitors. It is costing businesses an average of $289 per Lost Customer per year. Multiply that one customer whose average lifetime with the company is hypothetically 5 years, and that’s $1,445 of lost revenue…for just that one customer. If that same business loses 2 customers in one year, that’s $2,890 of squandered revenue. And that’s not even taking into account all the referrals that those customers could’ve sent their way. And the referrals of those referrals. Can you see how lost revenue can rapidly and exponentially escalate? According to the American Express 2011 Global Customer Service Barometer, an annual report conducted by Echo Research in 10 nations. • “Good customer service leads to repeat business” • “Poor service leads to lost sales” • “Consumers are more likely to tell others about their poor customer service experiences” • “Consumers will switch brands to get better Customer Service” In the American Express 2012 Global Customer Service Barometer, here are their findings. • “Consumers think businesses are paying less attention to providing good customer service.” • “Only 7% of consumers said that the customer service experiences they have with companies usually ‘exceed their expectations’ (compared to 6% in 2011) and 31% said that companies usually ‘miss their expectations’ for customer service (compared to 29% in 2011)." • “Most consumers still believe that companies are helpful, but aren’t doing anything extra to keep their business.” • “Consumers will spend more with companies that provide excellent service.” We'd appreciate it if you would please write a short review of this book. Thanks so much. Disclaimer: This book is very similar to "How to Stop Losing Patients NOW." But Customer Loyalty 101 caters more to companies and businesses that are not in the Healthcare industry.

A propos du livre

À propos de l'auteur

In October 2014, Jackie became a two-time #1 Amazon Bestselling Author for her books: "Customer Loyalty 101" and "How To Stop Losing Patients NOW" You know those complex, sensitive Company-to-Customer or Healthcare Provider-to-Patient issues that need to be handled with TLC and get to Win-Win? Jackie solves that. Jackie Morey is a nationally recognized Customer Loyalty Strategist, founder and CEO of Customer Strategy Academy. She has served thousands of customers, entrepreneurs, service professionals, executives, and companies both nationally and internationally from all ages, and a wide variety of socio-economic and ethnic backgrounds With over 30 years of experience, she has served clients from Microsoft, Boeing, Amazon.com, Deloitte, other Fortune 500 companies, as well as small to medium business owners, financial professionals, legal firms, healthcare providers and healthcare companies. She helps them achieve success in... ...Creating Raving Fans ...Achieving Win-Win through Stress-free Negotiation ...Sales and Marketing ...Team Building ...Revenue Collection and so much more Happily married to her husband Jim, they have a son and a daughter who "make them proud" every day. They live in a beautiful Pacific Northwest suburb of Seattle. She honed her skills in Customer Loyalty, Team building, Business Negotiation, Project Management, and Sales & Marketing in these industries: Healthcare, Telecommunications, Oil & Gas, Import-Export, Storage, Technology retail, Food services, Coaching, Online Training and Digital marketing. But she didn't start that way. She was a shy high school teenager and had to overcome challenges and obstacles, which are what have helped shape who she is today. Jackie's Bachelor's degree is in Engineering. But her passion is business, connecting with people, and transferring the wealth of knowledge she's gained from the University of Hard Knocks with over two and a half decades of experience - to you. She is a recognized Revenue-Generator, Relationship Ambassador, Topnotch Solution Provider / Creative Problem-solver, Peacemaker, and Team-builder. Connect with Jackie: www.CustomerStrategyAcademy.com www.JackieMorey.com www.LinkedIn.com/in/JackieMorey1

Détails de l'édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2015
• Langue: anglais
• ISBN 10: 1518800602
• ISBN 13: 9781518800603
• Reliure: Broché
• Nombre de pages: 84
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg