This book offers to solve the UK productivity conundrum, dramatically improve health and care services while reducing their cost and much more besides. And it is no promise or dream; it is evidenced by those who have followed John's prescription, which is to change the way they think about management. Beyond Command and Control exposes the fallacies in command-and-control management (and they are not what people expect them to be). It also gives practical illustrations of what it has taken for leaders of service organisations to cross a management-thinking Rubicon. The results are compelling, the means unusual.
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John Seddon is an occupational psychologist and inventor of the Vanguard Method - the means by which leaders of service organisations are going beyond command and control. He was awarded the first Harvard Business Review/McKinsey Management Innovation Prize for Reinventing Leadership in 2010 and has received numerous academic awards for his contribution to management science. He is currently a Visiting Professor at Buckingham University Business School. The Vanguard organisations operate in eleven countries.
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