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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller - Couverture rigide
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Synopsis
THE NEW YORK TIMES BESTSELLER
AS SEEN ON THE HIT TV SHOW 'THE BEAR'
‘Any organization would benefit from his thinking’ Simon Sinek, bestselling author of Start With Why
‘One of the five best management books I have ever read. Plus, it is the most engaging and entertaining’ Roger Martin, bestselling author of Playing to Win
The inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.
At just twenty-six years old, Will Guidara took charge of Eleven Madison Park: a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world.
How did Guidara pull off this unprecedented transformation?
Radical reinvention, a true partnership between the kitchen and the dining room – and memorable, over-the-top, bespoke hospitality.
Guidara’s team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation.
But the most lasting impact was felt behind the scenes. Guidara’s leadership philosophy empowered his team to think and act differently, learning:
- How to deliver praise and criticism with intention
- Why the solution to the toughest business challenges is often to give more, not less
- How real magic happens when every employee starts thinking like an owner
Now in Unreasonable Hospitality, Guidara shows us that every business can choose to be a hospitality business – and how we can all transform ordinary transactions into extraordinary experiences.
Packed with vivid stories from the world’s most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, Unreasonable Hospitality is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
À propos de l'auteur
Hailing from Sleepy Hollow, New York, Will Guidara has been immersed in the restaurant industry since the age of thirteen. He is a graduate of the school of hotel administration at Cornell University and attended culinary school in the north of Spain. Guidara trained in the dining rooms of Tribeca Grill, Spago, and Tabla and opened the restaurants at the Museum of Modern Art before becoming the general manager of Eleven Madison Park in 2006.
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Unreasonable Hospitality
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Ebury Publishing, GB, 2024
ISBN 10 : 152914681X
ISBN 13 : 9781529146813
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Hardback. Etat : New. THE NEW YORK TIMES BESTSELLERAS SEEN ON THE HIT TV SHOW 'THE BEAR''Any organization would benefit from his thinking' Simon Sinek, bestselling author of Start With Why'One of the five best management books I have ever read. Plus, it is the most engaging and entertaining' Roger Martin, bestselling author of Playing to WinThe inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.At just twenty-six years old, Will Guidara took charge of Eleven Madison Park: a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world.How did Guidara pull off this unprecedented transformation?Radical reinvention, a true partnership between the kitchen and the dining room - and memorable, over-the-top, bespoke hospitality.Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation.But the most lasting impact was felt behind the scenes. Guidara's leadership philosophy empowered his team to think and act differently, learning:How to deliver praise and criticism with intentionWhy the solution to the toughest business challenges is often to give more, not lessHow real magic happens when every employee starts thinking like an ownerNow in Unreasonable Hospitality, Guidara shows us that every business can choose to be a hospitality business - and how we can all transform ordinary transactions into extraordinary experiences.Packed with vivid stories from the world's most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, Unreasonable Hospitality is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters. N° de réf. du vendeur LU-9781529146813
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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
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Unreasonable Hospitality (Hardcover)
Edité par
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ISBN 10 : 152914681X
ISBN 13 : 9781529146813
Neuf
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Hardcover. Etat : new. Hardcover. Learn the surprising power of delivering beyond your customers' expectations.THE NEW YORK TIMES BESTSELLERAS SEEN ON THE HIT TV SHOW 'THE BEAR''Any organization would benefit from his thinking' Simon Sinek, bestselling author of Start With Why'One of the five best management books I have ever read. Plus, it is the most engaging and entertaining' Roger Martin, bestselling author of Playing to WinThe inspiring, bestselling guide to the essential lessons in service and leadership from the former co-owner of legendary restaurant Eleven Madison Park.At just twenty-six years old, Will Guidara took charge of Eleven Madison Park: a struggling New York City two-star brasserie that had never lived up to its breathtaking room. Eleven years later, it was named the best restaurant in the world.How did Guidara pull off this unprecedented transformation?Radical reinvention, a true partnership between the kitchen and the dining room - and memorable, over-the-top, bespoke hospitality.From surprising a family, who had never seen snow, with a magical sledding trip through Central Park, to filling a private dining room with sand and mai-tais to console a couple with a cancelled holiday trip, Guidara's leadership philosophy has empowered his team to think and act differently.The lasting impact was felt behind the scenes. where they learnt:How to deliver praise and criticism with intentionWhy the solution to the toughest business challenges is often to give more, not lessHow real magic happens when every employee starts thinking like an ownerNow in Unreasonable Hospitality, Guidara shows us that every business can choose to be a hospitality business - and how we can all transform ordinary transactions into extraordinary experiences.Packed with vivid stories from the world's most celebrated restaurants, and featuring industry icons such as Daniel Boulud and Danny Meyer, Unreasonable Hospitality is an essential read for anyone who wants to lead with generosity, build exceptional teams, and create work that truly matters. Shipping may be from multiple locations in the US or from the UK, depending on stock availability. N° de réf. du vendeur 9781529146813
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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect
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Unreasonable Hospitality : The Remarkable Power of Giving People More Than They Expect
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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller
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Unreasonable Hospitality
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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller
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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect - The New York Times Bestseller
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