WHAT Would Walter WANT: Understanding the needs of your customer - Couverture souple

Perry, PE, CPE, Mr. Lance S.

 
9781532929410: WHAT Would Walter WANT: Understanding the needs of your customer

Synopsis

WHAT Would Walter WANT? shares “truisms” that can help everyone, everywhere, every time. These classic truisms are guaranteed to work because they are based on sound rules that have proven to improve human and business performance, and have shown to inspire the human spirit. The biggest truism of all is that for a company to be successful, their people must be successful. How companies involve their employees, treat them, design for them, and choose to maximize their individual potentials will determine a company's total success. If people are truly a company's number one asset, then why do they treat them like number two? WHAT Would Walter WANT? is designed to show the rules that all highly effective tools for improving the overall business performance of an organization. If our employees are as important as we say they are, we must walk the walk and do what we can to help them be as successful as possible. If we do not, we have no one to blame but ourselves when our organizations fail to perform to desired expectations.

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À propos de l'auteur

Lance S. Perry, PE, CPE is a nationally recognized ergonomics consultant and speaker. He is a Licensed Professional Engineer and a Certified Professional Ergonomist dedicated to the life-long pursuit of advancing the science of ergonomics. Mr. Perry specializes in Performance Improvement Programs which enhance business performance through productivity and safety. He has written 10 books and over 30 articles and studies in the fields of engineering and business performance.   Mr. Perry has appeared live on CNBC's Street Signs and has published or appeared in Forbes, The New York Times, The Washington Post, The Dallas Morning News, The Associated Press, Professional Safety, Business Insurance, Industry Week, and other prominent publications. Mr. Perry's experience and background includes work with over 700 different companies.

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