720 Haircuts: Creating Customer Loyalty that Lasts a Lifetime - Couverture souple

Magenta, Gary

 
9781533381040: 720 Haircuts: Creating Customer Loyalty that Lasts a Lifetime
Couverture souple
ISBN 10 : 1533381046 ISBN 13 : 9781533381040
Editeur : CreateSpace Independent Publishing Platform, 2016

Synopsis

Gary Magenta reveals the secret sauce that makes your customers want to keep coming back – like his Uncle Mel, who has for the past 60 years driven round trips of up to 100 miles for his monthly haircut. That’s 720 haircuts! And that is the perfect example of a customer for life!

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À propos de l?auteur

Gary Magenta is the customer experience guru! He is passionate about the creation and delivery of exceptional customer experience and believes the customer’s experience can never exceed the employee’s. With that perspective, Gary works with business leaders, managers and front-line employees to transform their employee and customer experiences alike. Also the author of The Un-Bossy Boss, Gary has a lifetime of experience in delivering, consuming and consulting in customer experience. As senior vice president of Root Inc., a consulting company that helps organizations execute their strategy through people, Gary has partnered with scores of Fortune 500 and Global 2000 organizations to deploy their strategies. Gary is a frequent speaker at industry conferences, business strategy and human resource seminars, and client events. He has been recognized with a Stevie’s American Business Award for Executive of the Year. Gary splits his personal time between Fort Myers Beach, Florida and Chicago, where he and his wife enjoy being empty nesters. He loves 70s music and, unfortunately, can be heard singing out loud from time to time.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
CreateSpace Independent Publishing Platform
Date d'édition
2016
Langue
anglais
ISBN 10 
1533381046
ISBN 13 
9781533381040
Reliure
Broché
Nombre de pages
196
Coordonnées du fabricant
Manufactured by Amazon on behalf of the author
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