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Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes - Couverture souple

Raines, Susan S.

 
9781538119938: Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes
Couverture souple
ISBN 10 : 1538119935 ISBN 13 : 9781538119938
Editeur : Rowman & Littlefield, 2019

Synopsis

Conflict Management for Managers is designed to equip managers with the skills and information they need to improve their handling of common disputes. Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Dr. Susan S. Raines is Professor of Conflict Management at Kennesaw State University. Dr. Raines is the Editor-in-Chief of Conflict Resolution Quarterly, the author of more than 45 peer reviewed articles and two books, and a Graduate Professor of Conflict Management at Kennesaw State University. She has mediated more than 15,000 cases inside and outside of the court system and served as a conflict management consultant to organizations across the globe. Her work focuses on ways in which organizations can reduce internal conflict (e.g. with employees) and external conflict (with customers, vendors and regulators) while maximizing mission achievement through the design of appropriate corporate cultures and systems. You can learn more about her work at https: //www.rainesmediation.com/

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Rowman & Littlefield
Date d'édition
2019
Langue
anglais
ISBN 10 
1538119935
ISBN 13 
9781538119938
Reliure
Broché
Numéro d'édition
2
Nombre de pages
432
Coordonnées du fabricant
non disponible
Personne responsable
non disponible