Articles liés à Winning the Customer: Understanding the mind of the...

Winning the Customer: Understanding the mind of the customer - Couverture souple

Cavitt, Cary Jon

 
9781542550536: Winning the Customer: Understanding the mind of the customer

Synopsis

Every customer is measuring how they are being treated. Everything from how happy we are to serve them to making them feel accepted will ultimately determine whether or not they become loyal. In the end, we will discover that winning our customers has everything to do with treating them respectfully and gaining their trust.

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