Listen or Die: 40 Lessons That Turn Customer Feedback into Gold - Couverture souple

McDade PhD, Sean

Couverture souple

ISBN 10 : 1544510799 ISBN 13 : 9781544510798

Editeur : Lioncrest Publishing, 2018

Synopsis

In this interconnected world dominated by social media, consumers’ voices are broadcast louder and wider than ever before. Companies are faced with the choice to either listen to their customers and thrive…or eventually die. No matter what industry you’re in, you need to deliver an exceptional experience to customers that will make them want to shout your name from the rooftops!In Listen Or Die, customer experience expert Sean McDade presents 40 quick, easy-to-use best practices for creating an exemplary Voice of Customer (VoC) program. With advice on every step of the process—from understanding customer centricity to rallying executive support to asking customers the right questions—Sean gives you the tools you need to build a VoC program that delivers ROI, turning customer feedback into gold.In just a few hours, you'll learn how to develop a competitive edge by managing your customer experience to drive real, impactful business results. It's time to go beyond average, become truly customer-centric, and take your business to extraordinary new levels.

Détails de l'édition

• Éditeur: Lioncrest Publishing
• Date d'édition: 2018
• Langue: anglais
• ISBN 10: 1544510799
• ISBN 13: 9781544510798
• Reliure: Broché
• Nombre de pages: 360
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg