Articles liés à Thanks for Coming in Today: Creating a Culture Where...

Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive - Couverture rigide

Minton, Charles Ryan

 
9781544512082: Thanks for Coming in Today: Creating a Culture Where Employees Thrive & Customer Service is Alive
Couverture rigide
ISBN 10 : 1544512082 ISBN 13 : 9781544512082
Editeur : Lioncrest Publishing, 2018

Synopsis

By providing your customers and guests with an unforgettable experience, your business can build customer loyalty and gain an edge over your competition. But what most managers forget is that great customer service starts with happy employees. To take your organization to the next level, you need to work from the inside out.

In Thanks for Coming In Today, Ryan Minton, president of CRM Hospitality and Consulting, shows you how to build and retain an all-star customer service team by establishing an environment in which employees can thrive. He explains how to empower your staff so that they can turn complaints into kudos, identify potential problems before they occur, and make even the minutest detail of a patron's experience memorable.

With this book, you'll find immediate, low-cost solutions to transform your workplace culture into a customer-centric enterprise. Your employees and customers will be pleased-and so will you.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Lioncrest Publishing
Date d'édition
2018
Langue
anglais
ISBN 10 
1544512082
ISBN 13 
9781544512082
Reliure
Relié
Nombre de pages
156
Coordonnées du fabricant
non disponible
Personne responsable
non disponible