Excellent Hotel & Restaurant Service: Why profit is just one reason to provide excellent service - Couverture souple

Busch, Mr Stephan

Couverture souple

ISBN 10 : 1546579486 ISBN 13 : 9781546579489

Editeur : CreateSpace Independent Publishing Platform, 2017

Synopsis

Service – the opportunity to stage performances Design, exquisite materials, technical innovations are all part of hotels and restaurants we do not want to miss. And we should always stay up to date when it comes to design and technology. But Hotels & Restaurants without service, without human values are empty shells. That’s why I believe that it is important to offer again excellent service on a wide scale. Not just good, not mediocre service – excellent service is what is needed again. This book descripes todays problems and the reaons why we have to change, who has to change and how this changes can be made

A propos du livre

À propos de l?auteur

With more than thirty years in the hotel industry Stephan Busch has an invaluable and diverse experience in the hospitality industry ranging from senior management positions with the most renowned hotel and resort companies to the project development - launch of operations, business development- for hotel . resort, cruise companies and hotel schools in Asia, Europe, Canada and Russia. His expertise includes not only planning, opening and operating of hotels, international golf clubs, airports, resorts ,cruise ships and schools, but also successful restructuring and repositioning of businesses during the financial crisis in Asia. Besides launching new complex tourism and cruise projects in Asia and renovation projects in Russia, Mr. Busch has been responsible for the planning, organization and execution of multiple ATP Tennis Tournaments and government functions in Europe and is continuing to organize and manage events for up to 45.000 guests per day. Stephan Busch earned his Master Certificate in Hospitality Management from Cornell University, USA and is a frequent guest lecturer at Universities ,schools and events for cross-cultural and project management and is the Author of “The Yangtze Chronicles” a documentary fiction about the Three Gorges Dam.

Détails de l'édition

• Éditeur: CreateSpace Independent Publishing Platform
• Date d'édition: 2017
• Langue: anglais
• ISBN 10: 1546579486
• ISBN 13: 9781546579489
• Reliure: Broché
• Numéro d'édition: 1
• Nombre de pages: 46
• Coordonnées du fabricant: Manufactured by Amazon on behalf of the author; https://www.amazon.fr/hz/contact-us; ; c/o Amazon Media EU S.à.r.l., 38 Avenue John F. Kennedy; Luxembourg; L-1855; Luxembourg