Measuring Business Performance - Couverture souple

Gray, Ben

 
9781549602474: Measuring Business Performance

Synopsis

Leadership skills, communication skills, and technical skills. They're required in almost any position of power, but if you understand how to measure performance, you have the ability to reshape the organization to meet the fast pace, data driven needs, of the present and the future. So, welcome to the world of performance measurement. Your view of the numbers and the people at work are about to change, forever.

In this book, you will find:



  1. Reasons we measure

  2. Basic terminology

  3. Metrics and human behavior

  4. What all companies desire

  5. Problems in measuring individuals

  6. Common corporate errors in measuring

  7. Bad attitude: Poor measurement culture

  8. Metrics must be measurable

  9. Relationship: Metric and strategy

  10. Easy to understand

  11. Attainable

  12. Metric graduations

  13. The perfect metric?

  14. Three categories of measurement

  15. Balanced scorecards

  16. Test the system

  17. Before you begin: Executive support

  18. Checking the alignment

  19. What are we missing?

  20. Redundancy

  21. Understanding the appropriate level of confidence

  22. Cooperation or competition

  23. Too many metrics?

  24. Visualization

  25. Challenges


Let’s start.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.