Managing Public Disputes: A Practical Guide to Handling Conflict and Reaching Agreements - Couverture rigide

Carpenter, Susan L.; Kennedy, W.J.D.

Couverture rigide

ISBN 10 : 155542080X ISBN 13 : 9781555420802

Editeur : Jossey-Bass Inc.,U.S., 1988

Synopsis

Draws on the authors' extensive experience in mediating public disputes involving such issues as mining regulation, waste disposal, and airport expansion to provide managers in business and government with step-by-step guidelines for designing workable conflict management strategies and successfully carrying them through to resolution.

A propos du livre

Revue de presse

"This book has become a classic, offering sound advice about how to understand and use conflict resolution processes in the public policy arena." (Chris Carlson, codirector, Policy Consensus Initiative)

"A classic must–read for professional mediators, public officials, and involved citizens! Managing Public Disputes is a masterful blend of theory, practical application, and engaging stories that take the conflict resolver step–by–step through the dynamics of resolving public disputes." (Susanne Terry, mediator and faculty, Mediation Program, Woodbury College)

"Required reading for anyone wanting to turn stalemate into results. It is foundational for the practice and teaching of collaborative policy making." (Susan Sherry, executive director, California Center for Public Dispute Resolution, A Joint Program of California State University, Sacramento and McGeorge School of Law, University of the Pacific)

"The book is a truly excellent starting point for readers, mediators and facilitators..." (Mediate.com, 1/02)

"The book is a truly excellent starting point for readers, mediators and facilitators..." (Mediate.com, 1/02)

Biographie de l'auteur

SUSAN L. CARPENTER is a mediator and trainer. She is the founding director of the Program for Community Problem Solving in Washington, D.C. and a founding board member of the International Association of Public Participation. She was the associate director of ACCORD Associates, a nonprofit conflict management organization in Boulder, Colorado for ten years.

W.J.D. KENNEDY was the executive director of ACCORD Associates for fourteen years. He has consulted with a wide variety of private organizations and city, county, state, and federal agencies.

Détails de l'édition

• Éditeur: Jossey-Bass Inc.,U.S.
• Date d'édition: 1988
• Langue: anglais
• ISBN 10: 155542080X
• ISBN 13: 9781555420802
• Reliure: Relié
• Nombre de pages: 314
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible