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Driving Fear Out of the Workplace: How to Overcome the Institute Barriers to Quality, Productivity and Innovation - Couverture souple

Ryan, Kathleen D.; Oestreich, Daniel K.

 
9781555425098: Driving Fear Out of the Workplace: How to Overcome the Institute Barriers to Quality, Productivity and Innovation
Couverture souple
ISBN 10 : 1555425097 ISBN 13 : 9781555425098
Editeur : Jossey-Bass Inc.,U.S., 1993

Synopsis

The eighth of W. Edwards Deming's fourteen points is "Drive fear out: employees must not be afraid to ask questions or take a position". Fear of losing credibility or a promotion, getting fired, or hurting a relationship all limit and corrupt employee performance, according to Kathleen D. Ryan and Daniel K. Oestreich. Scared workers lose pride and motivation, become defensive, seek revenge and hide failure. Managers often don't know how to put employees at ease, while some even use fear as a motivational tactic. The authors explain the sources of employee fear, and how to change these sources. Based on interviews with more than 250 people from 22 companies, the authors tell how to banish fear from all levels of an organization.

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Éditeur
Jossey-Bass Inc.,U.S.
Date d'édition
1993
Langue
anglais
ISBN 10 
1555425097
ISBN 13 
9781555425098
Reliure
Broché
Nombre de pages
284
Coordonnées du fabricant
non disponible
Personne responsable
non disponible