Why Didn't You Say That in the First Place?: How to Be Understood at Work - Couverture rigide

Heyman, Richard

Couverture rigide

ISBN 10 : 1555426530 ISBN 13 : 9781555426538

Editeur : Jossey-Bass Inc.,U.S., 1994

Synopsis

Ever get the feeling that your coworkers don't understand you? Misunderstanding through poor communication is rampant in the workplace, yet most workers just shrug their shoulders and accept misunderstanding as a fact of life. In Why Didn't You Say that in the First Place?, the author offers a path to clear communication by demonstrating how we can always reach full mutual understanding with others by using the power of plain talk in a systematic way. You'll discover: * Why nobody understands you* Why misunderstanding is normal* The power of strategic talk* Communicating when understanding is critical It is full of anecdotes, illustrations, sample conversations, and checklists to show readers how misunderstandings can be prevented in everyday settings.

A propos du livre

À propos de l'auteur

RICHARD HEYMAN is a specialist in the use of language in everyday life, a professor at the University of Calgary, and president of Richard Heyman Associates, a business communications consulting company. He lives in Calgary, Canada.

Détails de l'édition

• Éditeur: Jossey-Bass Inc.,U.S.
• Date d'édition: 1994
• Langue: anglais
• ISBN 10: 1555426530
• ISBN 13: 9781555426538
• Reliure: Relié
• Nombre de pages: 184
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible