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Do It Right!: Best Practices for Serving Young Adults in School and Public Libraries - Couverture souple

Jones, Patrick; Shoemaker, Joel

 
9781555703943: Do It Right!: Best Practices for Serving Young Adults in School and Public Libraries

Synopsis

Young adults are a growing population in libraries, yet few librarians know how to provide the unique kinds of services teenagers need. Here, the authors apply customer service theory and technique to serving this population.

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