Starting and Operating Live Virtual Reference Services: A How-To-Do-It Manual for Librarians - Couverture souple

Meola, Marc; Stormont, Sam

 
9781555704445: Starting and Operating Live Virtual Reference Services: A How-To-Do-It Manual for Librarians
Couverture souple
ISBN 10 : 1555704441 ISBN 13 : 9781555704445
Editeur : Neal-Schuman Publishers Inc, 2002

Synopsis

The minds behind Temple University's real-time virtual reference desk walk the reader through six key steps to starting and operating a virtual reference service: preparation and planning; selecting software; deciding on staffing patterns; training reference personnel; marketing your live virtual reference desk; and evaluating effectiveness. The authors identify five service models: basic; homegrown; advanced; collaborative; and corporate, and provide strategies and tips for each. Loaded with graphics, checklists and examples, this manual combines contemporary theory with the best examples of practical applications.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Neal-Schuman Publishers Inc
Date d'édition
2002
Langue
anglais
ISBN 10 
1555704441
ISBN 13 
9781555704445
Reliure
Broché
Nombre de pages
150
Coordonnées du fabricant
non disponible
Personne responsable
non disponible