The Virtual Reference Librarian's Handbook - Couverture souple

Lipow, Anne Grodzins

Couverture souple

ISBN 10 : 155570445X ISBN 13 : 9781555704452

Editeur : Neal-Schuman Publishers Inc, 2003

Synopsis

This guide aims to help users rethink reference policies and workflow and learn new communication skills. It helps users learn: how to handle reference dialogues in the virtual world; how to revise traditional reference policies and procedures; how to redesign the library's organization structure; and how to customize your virtual reference service. Tips are also included for designing a dynamic virtual reference desk, considerations for planning work space, pre-scripted messages, and other library models that can make your day-to-day work faster and easier. The accompanying CD-ROM contains bookmarks to all Websites mentioned as well as Word files for forms, checklists and exercises that you can customize for your library's needs.

Détails de l'édition

• Éditeur: Neal-Schuman Publishers Inc
• Date d'édition: 2003
• Langue: anglais
• ISBN 10: 155570445X
• ISBN 13: 9781555704452
• Reliure: Broché
• Nombre de pages: 150
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible