The Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments - Couverture souple

Kovacs, Diane K.

Couverture souple

ISBN 10 : 1555705987 ISBN 13 : 9781555705985

Editeur : Neal-Schuman Publishers Inc, 2007

Synopsis

IM, e-mail, and chat reference is already here, but have you adapted your traditional reference interview and information provision skills to these new formats? ACRL online trainer and popular Internet workshop leader Diane Kovacs has assembled this handbook to help reference librarians develop the communication skills and resources they need to work effectively in the virtual reference environment. The handbook shows how to adapt traditional face-to-face reference interview skills to the virtual interview-and how to interpret and use new cues (chat slang, IM shorthand, emoticons, etc.) to better serve your users. For both chat and e-mail transactions, Kovacs outlines strategies for analyzing the question, conducting the interview, developing a search strategy, and delivering sources. There is guidance for selecting the best information format for users and delivering content in a timely and valuable manner. This practical guide offers everything reference librarians need to move from the face-to-face to virtual transaction with ease.

Détails de l'édition

• Éditeur: Neal-Schuman Publishers Inc
• Date d'édition: 2007
• Langue: anglais
• ISBN 10: 1555705987
• ISBN 13: 9781555705985
• Reliure: Broché
• Nombre de pages: 150
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible