Using Benchmarking, Needs Assessments, Quality Improvement, Outcome Measurement, and Library Standards: A How-to-do-it Manual - Couverture souple

Dudden, Rosalind F.

 
9781555706043: Using Benchmarking, Needs Assessments, Quality Improvement, Outcome Measurement, and Library Standards: A How-to-do-it Manual
Couverture souple
ISBN 10 : 1555706045 ISBN 13 : 9781555706043
Editeur : Association of College & Research Libraries, 2007

Synopsis

Evaluation tools are an essential part of improving service and proving the library's value. This easy-to-understand how-to outlines the use of five of the most important and popular methods of evaluation: * Needs assessments * Performance improvements * Benchmarking * Library standards * Outcome measures Each chapter includes step-by-step guidance for defining goals, staffing the project, developing a timeline, collecting data, analyzing findings, and sharing results. The five different methods are illustrated with real-world examples, showing what libraries evaluated and how findings helped change their organization. Invaluable managerial tools including checklists, forms, worksheets, and more -- all reproducible from the CD-ROM -- help you implement the methods easily and affectively. Managers in all types of libraries will find this an informative and practical resource for improving their organization.

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Éditeur
Association of College & Research Libraries
Date d'édition
2007
Langue
anglais
ISBN 10 
1555706045
ISBN 13 
9781555706043
Reliure
Broché
Nombre de pages
298
Coordonnées du fabricant
non disponible
Personne responsable
non disponible