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Conducting the Reference Interview: A How-To-Do-It Manual for Librarians - Couverture souple

Ross, Catherine Sheldrick; Nilsen, Kirsti; Radford, Marie L.

 
9781555706555: Conducting the Reference Interview: A How-To-Do-It Manual for Librarians
Couverture souple
ISBN 10 : 155570655X ISBN 13 : 9781555706555
Editeur : Association of College & Research Libraries, 2009

Synopsis

The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--as welll as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English language learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services as well as a discussion of Web 2.0 initiatives and updated information on email reference.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Association of College & Research Libraries
Date d'édition
2009
Langue
anglais
ISBN 10 
155570655X
ISBN 13 
9781555706555
Reliure
Broché
Numéro d'édition
2
Nombre de pages
225
Coordonnées du fabricant
non disponible
Personne responsable
GPSR Kontakt
gpsr@libri.de

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