Conducting the Reference Interview: A How-To-Do-It Manual for Librarians - Couverture souple

Ross, Catherine Sheldrick; Nilsen, Kirsti; Radford, Marie L.

Couverture souple

ISBN 10 : 155570655X ISBN 13 : 9781555706555

Editeur : Neal-Schuman Publishers Inc, 2009

Synopsis

The revised 2nd edition of this practical how-to for all types of librarians will teach you to understand the needs of public, academic, and special library users across any virtual setting--email, text messaging, and social networking Web sites--as welll as in traditional and face-to-face models of communication. Based on the latest research in communication theory, the book includes new exercises and examples to help you practice effective reference transactions and avoid common pitfalls. Guidance for helping users with special language-related needs (such as speech and hearing disabilities and English language learners) and social difficulties is also included, as are updated chapters on readers' advisory interviewing and policy and training procedures. An extensively revised chapter on virtual reference features new sections on live chat and instant messaging services as well as a discussion of Web 2.0 initiatives and updated information on email reference.

Détails de l'édition

• Éditeur: Neal-Schuman Publishers Inc
• Date d'édition: 2009
• Langue: anglais
• ISBN 10: 155570655X
• ISBN 13: 9781555706555
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 225
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible