Synopsis
This book, winner of three awards, gives a good overview of quality control in industry for both business and technical personnel. The author emphasizes the need to integrate maintainability into product design, planning, and production. The book introduces the concepts of reliability and availability. It stresses the need to adopt the customerAs viewpoint and incorporate human considerations into product planning and system engineering. Product testing, statistical analysis, and troubleshooting techniques are presented that help the maintenance worker perform more effectively. The book can be used for reference, selfstudy, or as a classroom text. Each chapter contains review questions with answers given in the back. Contents: Product Planning Reliability and Availability Configuration Management Maintainability Process Data Gathering and Statistical Analysis Allocation and Prediction (Time-Based and Money-Based) Design and Production Anatomy of a Service Call Reliability Based Maintenance Life-Cycle Costs and Profits Capabilities of Operators and Maintenance Personnel Personnel, Organizations, and Training Production Approach to Service Testing Field Verification Productivity Repair, Rejuvenation, and Disposal Contracts, Warranties, and Liabilities Computerized Maintenance Management Service Quality.
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