Achieving Impressive Customer Service: 7 Strategie: 7 Strategies for the Health Care Manager - Couverture souple

Leebov

 
9781556482304: Achieving Impressive Customer Service: 7 Strategie: 7 Strategies for the Health Care Manager
Couverture souple
ISBN 10 : 1556482302 ISBN 13 : 9781556482304
Editeur : Jossey-Bass Inc.,U.S., 1998

Synopsis

Book by Leebov Wendy Scott Gail Olson Lolma

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Biographie de l'auteur

WENDY LEEBOV is associate vice president of Organizational Learning and Performance Enhancement for the Albert Einstein Healthcare Network in Philadelphia, where she is responsible for organizational change and performance effectiveness strategies. Wendy is a nationally recognized speaker, author, and consultant, having written five books on service and quality improvement. GAIL SCOTT, is president of Gail Scott and Associates in Meadowbrook, Pennsylvania. Gail is a nationally recognized consultant and speaker on organizational change strategies, team building, leadership development, and service improvement. For more than 20 years, she has worked with more than 500 health care clients in the United States and beyond. LOLMA OLSON is president of Sage Consulting, specializing in organziational transformation and service improvement. Lolma has over 25 years of experience in organization development and patient/customer relations.

Présentation de l'éditeur

A comprehensive array of detailed, useful strategies to improve customer service are presented in this easy–to–use manual. Health care administrators, managers, and supervisors in any provider organization, regardless of size, will benefit from core service strategies like

  • Establishing high standards of customer service
  • Helping staff hear the voice of the customer
  • Hiring customer service pros
  • Helping staff cope better in a stressful atmosphere
  • Reducing anxiety to increase satisfaction
  • and more!

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Jossey-Bass Inc.,U.S.
Date d'édition
1998
Langue
anglais
ISBN 10 
1556482302
ISBN 13 
9781556482304
Reliure
Broché
Nombre de pages
292
Coordonnées du fabricant
non disponible
Personne responsable
non disponible

Autres éditions populaires du même titre

9781480100497: Achieving Impressive Customer Service: 7 Strategies for the Health Care Manager

Edition présentée

ISBN 10 :  1480100498 ISBN 13 :  9781480100497
Editeur : CreateSpace Independent Publishi..., 2012
Couverture souple