Better Business by Phone: A Guide to Effective Telebusiness Management - Couverture souple

O'Dea, Valerie

Couverture souple

ISBN 10 : 1557531552 ISBN 13 : 9781557531551

Editeur : Purdue University Press, 1999

Synopsis

Sets out to explain the concept of telebusiness, looking into a variety of areas in which the telephone can be more fully integrated. Explores related aspects of marketing, and discusses information technology resources such as automation, telemarketing, and computer telephony integration. Also examines business management and people management activities associated with the telephone, such as information flow, customer service, and selling. Includes example forms. An Ichor Business Book. The author is affiliated with the Chartered Institute of Marketing.

Détails de l'édition

• Éditeur: Purdue University Press
• Date d'édition: 1999
• Langue: anglais
• ISBN 10: 1557531552
• ISBN 13: 9781557531551
• Reliure: Broché
• Nombre de pages: 233
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible