Measure Up!: Yardsticks for Continuous Development - Couverture souple

Lynch, Richard L.; Cross, Kelvin F.

Couverture souple

ISBN 10 : 1557864616 ISBN 13 : 9781557864611

Editeur : Blackwell Publishers, 1993

Synopsis

Leading consultants argue that few areas are as important to the performance of organizations as measurement, yet it remains one of the weakest areas in management today. This book addresses what needs to be done and suggests a consistent process for revamping company performance yardsticks. "Measure Up!" shows managers how to: measure what is important to their customers; motivate their organizations; identify and eliminate waste of both time and resources; and speed up organizational learning and desire for change. The book is based on discussions with hundreds of managers from a broad spectrum of industries in the US and Europe, as well as case studies in three companies. It includes dozens of practical examples, tools and worksheets to help tailor performance measures to individual organizations.

A propos du livre

Quatrième de couverture

Measure Up! is a unique blend of theory and practice. It is much more than a critique of traditional measurement systems and offers more than another laundry list of measures. The authors provide dozens of practical examples, tools and worksheets to help you custom tailor new performance measures to suit your organization.

This second edition contains a new chapter "Performance that Boosts Employee Morale". This chapter links the performance pyramid to team and individual performance (a criticism of most performance management systems) and shows how measures can help to energize individuals and organizations. Also new for the second edition is a section on the process for deploying goals as well as measures throughout the organization.

Revue de presse

"Finally! a practical book from practical people about management′s most powerful tool – measurement. Hats off to Richard Lynch and Kelvin Cross for a long overdue job well done." Tom Peters.

"Outstanding. Finally a book that doesn′t stop at what′s wrong with the traditional ways of measuring success. Richard Lynch and Kelvin Cross present a clear and consistent approach to changing obsolete corporate yardssticks. Measure Up! should be required reading for any manager concerned with improvement strategies and organizational learning." Ray Stata, President, Analog Devices.

Détails de l'édition

• Éditeur: Blackwell Publishers
• Date d'édition: 1993
• Langue: anglais
• ISBN 10: 1557864616
• ISBN 13: 9781557864611
• Reliure: Broché
• Nombre de pages: 250
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible