The Reference Interview As a Creative Art - Couverture rigide

Jennerich, Elaine Z.; Jennerich, Edward J.

 
9781563084669: The Reference Interview As a Creative Art
Couverture rigide
ISBN 10 : 156308466X ISBN 13 : 9781563084669
Editeur : Libraries Unlimited Inc, 1997

Synopsis

Emphasizing training and development, this book covers evaluation techniques, various types of interviews, problem patrons, and other issues.

Customer service, so important to success in business, is also a vital part of library service. Perhaps nowhere else does the concept play such a significant role as in the library reference department. Recent technological changes in the library have added myriad resources and searching techniques to an already complex encounter. This book shows librarians how to combine creativity with professional expertise to produce the happiest of results-a satisfied patron. Completely updated, this new edition reflects sociological and technological changes and trends that have transpired in the last decade. Current research methods in the areas of neutral questioning and interview evaluation have been incorporated, as have ALA's new guidelines and standards. After reviewing the historical background of, and research on, the reference interview, the authors discuss the effects of technology and how to serve special populations, emphasizing training and development while covering evaluation techniques.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

ELAINE Z. JENNERICH is Staff Development and Training Coordinator, Suzzallo Library, University of Washington, Seattle. She received the Award in Librarianship from the Special Libraries Council of Philadelphia in 1970.

EDWARD J. JENNERICH is Associate Provost for Academic Administration and Dean of the Graduate School, Seattle University, Washington.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Libraries Unlimited Inc
Date d'édition
1997
Langue
anglais
ISBN 10 
156308466X
ISBN 13 
9781563084669
Reliure
Relié
Numéro d'édition
2
Nombre de pages
128
Coordonnées du fabricant
non disponible
Personne responsable
WordUnited GmbH
distribution@wordunited.com

Theodorstrasse 105
DUSSELDORF
40472
Allemagne

Autres éditions populaires du même titre

9780872874459: The Reference Interview as a Creative Art

Edition présentée

ISBN 10 :  0872874451 ISBN 13 :  9780872874459
Editeur : Libraries Unlimited Inc, 1986
Couverture rigide