Do It Right the Second Time: Benchmarking Best Practices in the Quality Change Process - Couverture rigide

Merrill, Peter

 
9781563271755: Do It Right the Second Time: Benchmarking Best Practices in the Quality Change Process
Couverture rigide
ISBN 10 : 1563271753 ISBN 13 : 9781563271755
Editeur : Productivity Press, 1997

Synopsis

Is your organization looking back on its quality process and saying, "it failed"? Are you concerned that TQM is just another fad, only to be replaced by the next improvement movement? Don't jump ship just yet. Everyone experiences some failure in his or her quality improvement process. Successful organizations are different because they learn from their failures and do it right the second time.

The author takes you sequentially through the activities required to lead a lasting change from vision to final realization. More importantly, he stresses the balance between process improvement and people improvement.

Each brief chapter covers a specific topic in a framework, which leads you directly to the issues that concern your organization. Throughout the book are checklists, tables, questionnaires, and other helpful tools to support your quality implementation. In addition, Merrill supplies examples showing you what went wrong with other organizations and the successful course of corrections they made.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Présentation de l'éditeur

Is your organization looking back on its quality process and saying, "it failed"? Are you concerned that TQM is just another fad, only to be replaced by the next improvement movement? Don't jump ship just yet. Everyone experiences some failure in his or her quality improvement process. Successful organizations are different because they learn from their failures and do it right the second time.

The author takes you sequentially through the activities required to lead a lasting change from vision to final realization. More importantly, he stresses the balance between process improvement and people improvement.

Each brief chapter covers a specific topic in a framework, which leads you directly to the issues that concern your organization. Throughout the book are checklists, tables, questionnaires, and other helpful tools to support your quality implementation. In addition, Merrill supplies examples showing you what went wrong with other organizations and the successful course of corrections they made.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Productivity Press
Date d'édition
1997
Langue
anglais
ISBN 10 
1563271753
ISBN 13 
9781563271755
Reliure
Relié
Nombre de pages
225
Coordonnées du fabricant
non disponible
Personne responsable
non disponible