Value Stream Management for the Lean Office: 8 Steps to Planning, Mapping, and Sustaining Lean Improvements in Administrative Areas - Couverture souple

Tapping, Don; Shuker, Tom

Couverture souple

ISBN 10 : 1563272466 ISBN 13 : 9781563272462

Editeur : Productivity Press, 2003

Synopsis

Bring Lean Improvements to the Administrative Areas of Your Organization!

Extending their eight-step process to the realization of a lean office, Tapping and Shuker use a customer service case studyto illustrate the effectiveness of the value stream storyboard.This popular volume provides organizations with a proven system for implementing lean principles in the office. In addition to providing a thorough overview of basic lean concepts, this book details methods for identifying the administrative activities in need of attention. To address these, it applies the eight-step process for removing waste and reorganizing workflow. Accompanying the book is a CD containing a lean assessment tool, a storyboard template, charts, a team charter, and worksheets.

BONUS CD! Along with this book you receive a CD containing a lean assessment tool, a storyboard template, useful charts, a team charter, forms, reports, and worksheets!

A propos du livre

À propos de l?auteur

Don Tapping, Tom Shuker

Détails de l'édition

• Éditeur: Productivity Press
• Date d'édition: 2003
• Langue: anglais
• ISBN 10: 1563272466
• ISBN 13: 9781563272462
• Reliure: Broché
• Nombre de pages: 176
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible