Freedom from Command and Control: Rethinking Management for Lean Service. - Couverture rigide

Seddon, John

 
9781563273278: Freedom from Command and Control: Rethinking Management for Lean Service.
Couverture rigide
ISBN 10 : 1563273276 ISBN 13 : 9781563273278
Editeur : Productivity Press, 2005

Synopsis

"Command and Control is failing us. There is a better way to design and manage work - a better way to make work work - but it remains unknown to the vast majority of managers."

An adherent of the Toyota Production System, John Seddon explains how traditional top-down decision making within service organizations leads to managers who are detached from employees and remote from operations. He demonstrates that decision-making based on purpose-related measures (such as putting customers first and improving services) can help managers reconnect with operations, see waste, and exploit opportunities for improvement. Through extensive case material, he differentiates between command and control and systems thinking and illustrates how the latter leads to improved service, revenues, and staff morale. He also posits that the service industry is fundamentally different from manufacturing, and shows how Toyota production principles must be transformed for application in service organizations.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l?auteur

John Seddon

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
Productivity Press
Date d'édition
2005
Langue
anglais
ISBN 10 
1563273276
ISBN 13 
9781563273278
Reliure
Relié
Nombre de pages
238
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

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Hamburg
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