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Beyond the Balanced Scorecard: Improving Business Intelligence With Analytics - Couverture rigide

Brown, Mark Graham

 
9781563273469: Beyond the Balanced Scorecard: Improving Business Intelligence With Analytics
Couverture rigide
ISBN 10 : 1563273462 ISBN 13 : 9781563273469
Editeur : Productivity Press, 2007

Synopsis

Improve the "Health" of Your Organization by Using the Right Metrics!

The vast majority of companies use some form of balanced scorecard  to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization.

Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics, by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations.

Leaders will learn how to objectively measure:

  • Relationships with Customers
  • Employee Satisfaction
  • External Business Environment
  • Supplier/Vendor performance
  • Strategy and Financials

  • This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

    • Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

    À propos de l'auteur

    Mark Graham Brown

    À propos de la quatrième de couverture

    Most companies use some form scorecard to measure performance; yet, research suggests that the typical scorecard is based on unsophisticated measurements, resulting in misleading data. This volume details the right metrics for evaluating those aspects of performance not accurately tracked by most companies and government organizations. Through the text, mangers and quality control leaders can learn how to objectively measure customer relationships, employee satisfaction, external business environments, and supplier performance, as well as strategy and financials. This book demonstrates how to construct a performance index, offering example metrics of performance aspects that are difficult to measure.

    Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

    Éditeur
    Productivity Press
    Date d'édition
    2007
    Langue
    anglais
    ISBN 10 
    1563273462
    ISBN 13 
    9781563273469
    Reliure
    Relié
    Nombre de pages
    233
    Coordonnées du fabricant
    non disponible
    Personne responsable
    GPSR Kontakt
    gpsr@libri.de

    Europaallee 1
    Bad Hersfeld
    36244
    Allemagne