Shiba and Walden, two of the most historically relevant and internationally respected pioneers on quality have significantly revised their classic text on leading management systems. With new methodologies and case studies, they provide an unparalleled study of management theory and business success. The authors' approach to management goes beyond operations improvement to encourage the emergence of unique organizational capabilities. In this truly essential text, they present proven methods that enable dynamic implementation strategies, facilitate ongoing learning, and encourage continuous diffusion of evolving information and quality practices throughout an organization's entire network.
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Shoji Shiba is currently a Visiting Professor at MIT, where he teaches graduate courses at the Sloan School of Management and in the Leaders for Manufacturing Program. Until 2000, he also was Professor of Business Administration and Dean of the School of Applied International Studies of Tokiwa University in Japan. Shoji Shiba also is Professor Emeritus of Tsukuha University in and also was an Adjunct Professor an earlier stay at MIT. In 1989 Dr. Shiba helped establish the Center for Quality of Management.
David Walden earned an undergraduate degree in mathematics at San Francisco State College and did graduate study in computer science at MIT. After college, he worked at MIT Lincoln Laboratory, Norsk Data (Oslo, Norway), and Bolt Beranek and Newman Inc. (Cambridge, Massachusetts). Since retiring from business, Mr. Walden has served in part-time positions with the non-profit Center for Quality of Management (CQM) and at the MIT Sloan School of Business where he was a Senior Lecturer. Mr. Walden is a frequent author, speaker, and editor on various technical and management topics. In 1990, Mr. Walden was a member of the team of executives from Boston area companies that designed the operation of the CQM.
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