This text is aimed at managers seeking to establish or improve customer service and customer focus standards. This third edition reflects the changes in tools and technology since the last edition and provides all the information managers need to put effective customer service programmes into action.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Hardback. Etat : Good. Why do cats purr? Why do cats get stuck in trees? Why do they bring us their latest catch? Why do cats always land on their feed? LEarn the fascinating and sometimes surprising facts about these and 36 other curious cat behaviours - light-heartedly explained and beautifully illustrated in this book. Author Karen Anderson and illustrator Wendy Christensen are both sincere cat-lovers whose admiration and devotion to their feline companions are sure to strike a chord with everyone who has a cat (or many cats!) in their midst. N° de réf. du vendeur 00034556186
Quantité disponible : 17 disponible(s)
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Hardback. Etat : Very Good. Why do cats purr? Why do cats get stuck in trees? Why do they bring us their latest catch? Why do cats always land on their feed? LEarn the fascinating and sometimes surprising facts about these and 36 other curious cat behaviours - light-heartedly explained and beautifully illustrated in this book. Author Karen Anderson and illustrator Wendy Christensen are both sincere cat-lovers whose admiration and devotion to their feline companions are sure to strike a chord with everyone who has a cat (or many cats!) in their midst. N° de réf. du vendeur 00099031049
Quantité disponible : 9 disponible(s)
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Hardback. Etat : Fair. Why do cats purr? Why do cats get stuck in trees? Why do they bring us their latest catch? Why do cats always land on their feed? LEarn the fascinating and sometimes surprising facts about these and 36 other curious cat behaviours - light-heartedly explained and beautifully illustrated in this book. Author Karen Anderson and illustrator Wendy Christensen are both sincere cat-lovers whose admiration and devotion to their feline companions are sure to strike a chord with everyone who has a cat (or many cats!) in their midst. N° de réf. du vendeur 00097747650
Quantité disponible : 3 disponible(s)
Vendeur : 3Brothers Bookstore, Egg harbor township, NJ, Etats-Unis
Etat : very_good. Cover may have light wear, pages in very good condition and binding is sturdy; may have other light shelf wear or creases. May have notes or highlighting. N° de réf. du vendeur EVV.1572234059.VG
Quantité disponible : 2 disponible(s)
Vendeur : 3Brothers Bookstore, Egg harbor township, NJ, Etats-Unis
Etat : acceptable. Books may contain multiple pages with notes and highlighting. Supplements such as Access Codes, Cd's, etc. are not guaranteed with used book purchases. N° de réf. du vendeur EVV.1572234059.A
Quantité disponible : 1 disponible(s)
Vendeur : Zoom Books East, Glendale Heights, IL, Etats-Unis
Etat : very_good. Book is in very good condition and may include minimal underlining highlighting. The book can also include "From the library of" labels. May not contain miscellaneous items toys, dvds, etc. . We offer 100% money back guarantee and 24 7 customer service. N° de réf. du vendeur ZEV.1572234059.VG
Quantité disponible : 2 disponible(s)
Vendeur : Gulf Coast Books, Cypress, TX, Etats-Unis
hardcover. Etat : Fair. N° de réf. du vendeur 1572234059-4-32933888
Quantité disponible : 1 disponible(s)
Vendeur : Orion Tech, Kingwood, TX, Etats-Unis
hardcover. Etat : Very Good. N° de réf. du vendeur 1572234059-2-38092472
Quantité disponible : 1 disponible(s)
Vendeur : ZBK Books, Carlstadt, NJ, Etats-Unis
Etat : very_good. Fast & Free Shipping â" Very Good condition book with a firm cover and clean pages. Shows normal use and some light wear or limited notes markings. A solid, nice copy to enjoy. N° de réf. du vendeur ZWV.1572234059.VG
Quantité disponible : 2 disponible(s)
Vendeur : ZBK Books, Carlstadt, NJ, Etats-Unis
Etat : good. Fast & Free Shipping â" Good condition. It may show normal signs of use, such as light writing, highlighting, or library markings, but all pages are intact and the book is fully readable. A solid, complete copy that's ready to enjoy. N° de réf. du vendeur ZWV.1572234059.G
Quantité disponible : 1 disponible(s)