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Why Cats Do That: A Collection of Curious Kitty Quirks - Couverture rigide

Anderson, Karen

 
9781572234055: Why Cats Do That: A Collection of Curious Kitty Quirks

Synopsis

This text is aimed at managers seeking to establish or improve customer service and customer focus standards. This third edition reflects the changes in tools and technology since the last edition and provides all the information managers need to put effective customer service programmes into action.

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