This text is aimed at managers seeking to establish or improve customer service and customer focus standards. This third edition reflects the changes in tools and technology since the last edition and provides all the information managers need to put effective customer service programmes into action.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
Etat : Good. Item in good condition. Textbooks may not include supplemental items i.e. CDs, access codes etc. N° de réf. du vendeur 00034556186
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Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
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Vendeur : World of Books (was SecondSale), Montgomery, IL, Etats-Unis
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Vendeur : Gulf Coast Books, Cypress, TX, Etats-Unis
hardcover. Etat : Fair. N° de réf. du vendeur 1572234059-4-32933888
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Vendeur : Goodwill of Colorado, COLORADO SPRINGS, CO, Etats-Unis
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Vendeur : Evergreen Goodwill, Seattle, WA, Etats-Unis
hardcover. Etat : Good. N° de réf. du vendeur mon0000376715
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Vendeur : Once Upon A Time Books, Siloam Springs, AR, Etats-Unis
Hardcover. Etat : Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear . N° de réf. du vendeur mon0001254579
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Vendeur : BooksRun, Philadelphia, PA, Etats-Unis
Hardcover. Etat : Very Good. Copyright 2001. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. N° de réf. du vendeur 1572234059-11-1
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Vendeur : Off The Shelf, Antonia, MO, Etats-Unis
Etat : good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials. N° de réf. du vendeur 4WILKM00MOVK
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Vendeur : Blue Vase Books, Interlochen, MI, Etats-Unis
Etat : good. The item shows wear from consistent use, but it remains in good condition and works perfectly. All pages and cover are intact including the dust cover, if applicable . Spine may show signs of wear. Pages may include limited notes and highlighting. May NOT include discs, access code or other supplemental materials. N° de réf. du vendeur BVV.1572234059.G
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