Continual Improvement in Government Tools and Methods - Couverture souple

Koehler, Jerry W.

Couverture souple

ISBN 10 : 1574440179 ISBN 13 : 9781574440171

Editeur : Routledge, 1996

Synopsis

Key to the success of quality implementation is the understandingteam members have of the process and the tools to be used. Continual Improvement in Government: Tools and Methods was designed to provide users with a complete description and practical examples of these tools and viable techniques that will benefit teams. This book examines the four most popular tools: flowcharting; cause and effect diagrams; Pareto charts; and histograms-and shows how to apply them in the public service sector. To improve processes requires effective decision-making and effective decision-making begins with accurate data. Koehler and Pankowski dispel the myths and fears of data collection and analysis. In a step-by-step approach, they lead you through the very heart of Quality Management...DATA. Continual Improvement in Government: Tools and Methods provides an understandable format that explains the importance of data, the differences in the quality of data, why it is collected, and how it is used.

A propos du livre

À propos de l?auteur

Jerry W. Koehler

Détails de l'édition

• Éditeur: Routledge
• Date d'édition: 1996
• Langue: anglais
• ISBN 10: 1574440179
• ISBN 13: 9781574440171
• Reliure: Broché
• Nombre de pages: 160
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible