Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and expanded to meet the growing demands and awareness for quality products and services in the competing domestic and global marketplaces. The third edition includes: a new chapter on the Theory of Constraints, expanded treatment of Process Management, eleven new readings, ten new cases, chapter examples of TQM at 12 Baldrige-winning organizations, and end-of-chapter recommendations for further reading. The definitive resource for developing and applying TQM, the book integrates academic principles with real-world practice.
Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.
Joel E. Ross
Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.
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Etat : Poor. This is an ex-library book and may have the usual library/used-book markings inside.This book has soft covers. In poor condition, suitable as a reading copy. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,850grams, ISBN:9781574442663. N° de réf. du vendeur 8720907
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Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
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