Principles of Total Quality - Couverture rigide

Omachonu, Vincent K.; Swift, J. A.; Ross, Joel E.

Couverture rigide

ISBN 10 : 1574443267 ISBN 13 : 9781574443264

Editeur : CRC Press Inc, 2004

Synopsis

In this era of global competition, the demands of customers are growing, and the quest for quality has never been more urgent. Quality has evolved from a concept into a strategy for long-term viability. The third edition of Principles of Total Quality explains this strategy for both the service and manufacturing sectors.

This edition addresses the theme of reliability against the backdrop of increasing litigation in the area of product performance. New chapters also introduce and provide a historical perspective for Six Sigma, and discuss practical applications of the concepts of service excellence within healthcare organizations.

The book also expands its analysis of management of process quality, customer focus and satisfaction, organizing for TQM, control charts for variables, and quality function deployment.

A propos du livre

À propos de l'auteur

Vincent K. Omachonu, Joel E. Ross

À propos de la quatrième de couverture

An exceptionally thorough treatment of quality, this bestselling text provides practical instruction for students as well as for those responsible for quality implementation and management. The authors address reliability against the backdrop of increasing litigation in the area of product performance. Complete chapters provide a historical perspective for Six Sigma and discuss the concepts of service excellence within healthcare organizations. The authors also provide an expanded analysis of process quality management and quality function deployment, parameters for customer satisfaction, ways to organize for TQM, and the use of control charts to account for variables.

Détails de l'édition

• Éditeur: CRC Press Inc
• Date d'édition: 2004
• Langue: anglais
• ISBN 10: 1574443267
• ISBN 13: 9781574443264
• Reliure: Relié
• Numéro d'édition: 3
• Nombre de pages: 512
• Coordonnées du fabricant: non disponible
• Personne responsable: gpsr@libri.de; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Allemagne