The Value Effect: A Murder Mystery about the Compulsive Pursuit of The Next Big Thing - Couverture rigide

Guaspari, John

Couverture rigide

ISBN 10 : 1576750922 ISBN 13 : 9781576750926

Editeur : Berrett-Koehler Publishers, 2000

Synopsis

Through this ingenious, entertaining murder mystery format, The Value Effect helps readers solve a real-world business mystery: why haven't our Next Big Thing efforts worked out as well as we had hoped they would? Renowned customer value and quality guru John Guaspari provides an insightful analysis of why a variety of organizational change initiatives often fall short-what he calls Next Big Things-and offers an effective, dynamic alternative: the Value Effect.
In presenting "The Evidence" of the case, Guaspari shows how the Value Effect can in fact provide the organizational alignment and tap into the energy needed to create and sustain organizational change. The Value Effect, he reveals, does not replace the other change methods, but instead creates the underlying context on which any change effort must be founded. Guaspari explains what value really is and provides basic steps for applying the Value Effect. He clearly states the grounding tenets to which a company must fervently adhere to sustain its transformational power, including making customer value the primary focus of the organization, ensuring that everyone knows what is of value to customers, and engaging everyone in delivering value to the customer.
In this book, Guaspari shows that the full power of the Value Effect is only unleashed when individuals realize that it is not a Next Big Thing after all. Rather, its power comes from its ability to provide a stable and enduring context to help people and their organizations better understand and deal with change.

A propos du livre

À propos de l'auteur

John Guaspari, named one of the New Quality Gurus by Quality Digest, has for the past two decades been one of the business world's thought leaders on the topics of quality, customer value, and how to use the voice of the customer to energize organizational efforts. He is the author of four previous books, including I Know It When I See It, Theory Why, The Customer Connection: Quality for the Rest of Us, and It's About Time! For more information, visit www.deepcustomerconnections.com.

Détails de l'édition

• Éditeur: Berrett-Koehler Publishers
• Date d'édition: 2000
• Langue: anglais
• ISBN 10: 1576750922
• ISBN 13: 9781576750926
• Reliure: Relié
• Nombre de pages: 192
• Coordonnées du fabricant: Berrett-Koehler; https://www.dc.com/tv; ; 1333 Broadway Suite P-100; Oakland; CA; 94612; Etats-Unis
• Personne responsable: eucomply OÜ, Pärnu mnt; hello@eucompliancepartner.com; ; 139b-14; Tallinn; 11317; Estonie