Customer Service Over the Phone: Techniques for Handling Customers Over the Phone - Couverture souple

Coscia, Stephen

Couverture souple

ISBN 10 : 1578200202 ISBN 13 : 9781578200207

Editeur : R & D, 1941

Synopsis

A comprehensive text designed for managers and agents, this guide explains the basics of customer service technology, including e-mail, automatic call distributors, fax-on-demand and voice mail.

A propos du livre

Présentation de l'éditeur

Exceptional customer service is crucial to a successful phone-based business. Quality service can secure customer loyalty, while poor service can lose it. This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters. ;

This concise guide examines every important scenario that a customer service representative is likely to encounter and shows how to best handle each situation. It also explains how to make effective use of voice mail, email, fax, and letters.

Biographie de l'auteur

Stephen Coscia is a customer service manager and a popular speaker on topics of customer service and handling irate customers. He is also the author of the best-selling book,Tele-Stress.

Détails de l'édition

• Éditeur: R & D
• Date d'édition: 1941
• Langue: anglais
• ISBN 10: 1578200202
• ISBN 13: 9781578200207
• Reliure: Broché
• Numéro d'édition: 4
• Nombre de pages: 96
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible