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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center - Couverture souple
Synopsis
This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.
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Présentation de l'éditeur
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Establish and operate an efficient call center with this authoritative guide that covers everything from choosing the best site and buying the right equipment to managing agents, monitoring productivity, and enhancing customer relationships.
Biographie de l'auteur
Keith Dawson is one of the world's foremost authorities on call centers. He is currently senior editor for CommWeb and was founder of Call Center News Service, the industry's premier online source for information and independent analysis. He is also author of Call Center Savvy and co-author of Call Center Dictionary.
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The Call Center Handbook : The Complete Guide to Starting, Running and Improving Your Call Center
Edité par
C M P Books, 1999
ISBN 10 : 1578200474
ISBN 13 : 9781578200474
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books Ltd, Dunfermline, Royaume-Uni
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Etat : Good. Ships from the UK. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur 12279598-6
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Vendeur : AwesomeBooks, Wallingford, Royaume-Uni
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Paperback. Etat : Very Good. Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 7719-9781578200474
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Vendeur : Bahamut Media, Reading, Royaume-Uni
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. N° de réf. du vendeur 6545-9781578200474
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The Call Center Handbook : The Complete Guide to Starting, Running and Improving Your Call Center
Edité par
C M P Books, 1999
ISBN 10 : 1578200474
ISBN 13 : 9781578200474
Ancien ou d'occasion
Couverture souple
Vendeur : Better World Books, Mishawaka, IN, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Etat : Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. N° de réf. du vendeur 6360194-6
Quantité disponible : 2 disponible(s)
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Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center
Edité par
TELECOM BOOKS, 1999
ISBN 10 : 1578200474
ISBN 13 : 9781578200474
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Atlanta, AUSTELL, GA, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.24. N° de réf. du vendeur G1578200474I4N00
Quantité disponible : 1 disponible(s)
Image d'archives
Call Center Handbook: Complete Guide To Starting, Running, And Improving Your Call Center
Edité par
TELECOM BOOKS, 1999
ISBN 10 : 1578200474
ISBN 13 : 9781578200474
Ancien ou d'occasion
Paperback
Vendeur : ThriftBooks-Dallas, Dallas, TX, Etats-Unis
Évaluation du vendeur 5 sur 5 étoiles
Paperback. Etat : Very Good. No Jacket. May have limited writing in cover pages. Pages are unmarked. ~ ThriftBooks: Read More, Spend Less 1.24. N° de réf. du vendeur G1578200474I4N00
Quantité disponible : 1 disponible(s)
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Vendeur : The Book Spot, Sioux Falls, MN, Etats-Unis
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Paperback. Etat : New. N° de réf. du vendeur Abebooks375706
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Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center
Vendeur : BennettBooksLtd, North Las Vegas, NV, Etats-Unis
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Paperback. Etat : New. In shrink wrap. Looks like an interesting title! N° de réf. du vendeur Q-1578200474
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