Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing and Outsourcing - Couverture souple

Read, Brendan B.

 
9781578200634: Designing the Best Call Center for Your Business: A Complete Guide for Location, Services, Staffing and Outsourcing
Couverture souple
ISBN 10 : 1578200636 ISBN 13 : 9781578200634
Editeur : McGraw-Hill Inc.,US, 2000

Synopsis

This guide aims to explain every aspect of building a successful call-centre, from opening and expanding a live agent call-centre, to in-depth coverage and workstation design, site selection, staff recruitment, training and retention. The book's focus is on creating an environment that enhances personnel productivity and retention.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
McGraw-Hill Inc.,US
Date d'édition
2000
Langue
anglais
ISBN 10 
1578200636
ISBN 13 
9781578200634
Reliure
Broché
Nombre de pages
250
Coordonnées du fabricant
non disponible
Personne responsable
F.lli Campagnolo SpA
https://web.campagnolo.it/en/home-en/

Via Merlo, 2
Romano d'Ezzelino
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Italie