The Complete Guide to Customer Support: How to Turn Technical Assistance Into a Profitable Relationship - Couverture souple

Read, Brendan; Fleischer, Joseph

Couverture souple

ISBN 10 : 1578200970 ISBN 13 : 9781578200979

Editeur : CRC Press, 2002

Synopsis

Today's support operations face greater responsibilities than the help desks of the 1990s. That's because customers expect 24x7 assistance on whatever channel they choose - no matter what type of products and/or services they buy. The Complete Guide t

A propos du livre

À propos de l'auteur

Joe Fleischer, Call Center magazine's chief technical editor, regularly writes about how companies use technology to serve customers by phone and online. He's in frequent demand as a speaker at leading events, including Call Center Demo and Conference. Brendan Read, Call Center magazine's services editor and author of Designing the Best Call Center for Your Business, writes about site selection, design, staffing, training, certification, outsourcing, teleworking, and laws and regulations. An experienced reporter and business journalist, he writes and occasionally speaks at trade shows in a unique way that makes complex topics understandable and interesting.

Détails de l'édition

• Éditeur: CRC Press
• Date d'édition: 2002
• Langue: anglais
• ISBN 10: 1578200970
• ISBN 13: 9781578200979
• Reliure: Broché
• Nombre de pages: 272
• Coordonnées du fabricant: non disponible
• Personne responsable: gpsr@libri.de; gpsr@libri.de; ; Friedensallee 273; Hamburg; 22763; Allemagne