Designing the Best Call Center for Your Business - Couverture souple

Read, Brendan B.

Couverture souple

ISBN 10 : 1578203139 ISBN 13 : 9781578203130

Editeur : CRC Press, 2005

Synopsis

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups.

A propos du livre

À propos de l'auteur

Brendan B. Read is a business editor, writer and consultant who writes about site selection, real estate, facilities, staffing, training, outsourcing and home working. Brendan served for many years as services editor of Call Center magazine. A frequent speaker at at industry conferences, he is the author of Home Workplace and co-author of The Complete Guide to Customer Support .

À propos de la quatrième de couverture

Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f

Détails de l'édition

• Éditeur: CRC Press
• Date d'édition: 2005
• Langue: anglais
• ISBN 10: 1578203139
• ISBN 13: 9781578203130
• Reliure: Broché
• Numéro d'édition: 2
• Nombre de pages: 362
• Coordonnées du fabricant: non disponible
• Personne responsable: GPSR Kontakt; gpsr@libri.de; ; Europaallee 1; Bad Hersfeld; 36244; Allemagne