The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

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9781578516872: The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

The Loyalty Effect The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This work shows why companies that ignore these defections face a dismal future of low growth, and shortened life expectancy. Full description

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Revue de presse :

F. Reicheld et T. Teal prouvent, chiffres à l'appui, que la loyauté paye. Il démontre qu'un management fondé sur la droiture et l'honnêteté permet à l'entreprise de créer durablement de la richesse. La loyauté lui fournit en effet l'assise et la confiance nécessaires à son développement. -- Idées clés, par Business Digest

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1.

Fred Reichheld
Edité par Harvard Business Review Press, United States (2001)
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
Neuf(s) Paperback Quantité : 10
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The Book Depository US
(London, Royaume-Uni)
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Description du livre Harvard Business Review Press, United States, 2001. Paperback. État : New. New edition. 229 x 155 mm. Language: English . Brand New Book. Loyalty is by no means dead. In fact the principles of loyalty .are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From The Loyalty Effect . The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld s national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow. He is also the author of Loyalty Rules! . N° de réf. du libraire AA99781578516872

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2.

Fred Reichheld
Edité par Harvard Business Review Press, United States (2001)
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
Neuf(s) Paperback Quantité : 10
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The Book Depository
(London, Royaume-Uni)
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Description du livre Harvard Business Review Press, United States, 2001. Paperback. État : New. New edition. 229 x 155 mm. Language: English . Brand New Book. Loyalty is by no means dead. In fact the principles of loyalty .are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From The Loyalty Effect . The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld s national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow. He is also the author of Loyalty Rules! . N° de réf. du libraire AA99781578516872

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3.

Fred Reichheld
Edité par Harvard Business School Publishing (2001)
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
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Description du livre Harvard Business School Publishing, 2001. État : New. The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This work shows why companies that ignore these defections face a dismal future of low growth, and shortened life expectancy. Num Pages: 352 pages, index, notes. BIC Classification: KJC; KJMV2. Category: (P) Professional & Vocational. Dimension: 232 x 156 x 24. Weight in Grams: 456. . 2001. Reprint. Paperback. . . . . . N° de réf. du libraire V9781578516872

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Fred Reichheld
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
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Description du livre Paperback. État : New. Not Signed; The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This work shows why companies that ignore these defections face a dismal future. book. N° de réf. du libraire ria9781578516872_rkm

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Fred Reichheld
Edité par Harvard Business School Publishing
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Description du livre Harvard Business School Publishing. État : New. The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This work shows why companies that ignore these defections face a dismal future of low growth, and shortened life expectancy. Num Pages: 352 pages, index, notes. BIC Classification: KJC; KJMV2. Category: (P) Professional & Vocational. Dimension: 232 x 156 x 24. Weight in Grams: 456. . 2001. Reprint. Paperback. . . . . Books ship from the US and Ireland. N° de réf. du libraire V9781578516872

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Fred Reichheld
Edité par Harvard Business Review Press
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
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Description du livre Harvard Business Review Press. Paperback. État : new. BRAND NEW, The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value (New edition), Frederick F. Reichheld, Loyalty is by no means dead. In fact the principles of loyalty .are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From "The Loyalty Effect". The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld's national bestseller "The Loyalty Effect" shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. "The Loyalty Effect" will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow. He is also the author of "Loyalty Rules!". N° de réf. du libraire B9781578516872

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7.

Fred Reichheld
Edité par Harvard Business Review Press (2001)
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
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Description du livre Harvard Business Review Press, 2001. Paperback. État : New. Brand New Book. Shipping: Once your order has been confirmed and payment received, your order will then be processed. The book will be located by our staff, packaged and despatched to you as quickly as possible. From time to time, items get mislaid en route. If your item fails to arrive, please contact us first. We will endeavour to trace the item for you and where necessary, replace or refund the item. Please do not leave negative feedback without contacting us first. All orders will be dispatched within two working days. If you have any quesions please contact us. N° de réf. du libraire V9781578516872

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Fred Reichheld
Edité par Harvard Business Review Press 2001-08-01 (2001)
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
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Blackwell's
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Description du livre Harvard Business Review Press 2001-08-01, 2001. paperback. État : New. N° de réf. du libraire 9781578516872

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Fred Reichheld
Edité par McGraw-Hill Education (2001)
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Description du livre McGraw-Hill Education, 2001. PAP. État : New. New Book. Shipped from UK in 4 to 14 days. Established seller since 2000. N° de réf. du libraire H8-9781578516872

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10.

Fred Reichheld
Edité par Harvard Business Review Press
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
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Description du livre Harvard Business Review Press. PAPERBACK. État : New. 1578516870 Brand New Book. Ships from the United States. 30 Day Satisfaction Guarantee!. N° de réf. du libraire 4142852

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