The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

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9781578516872: The Loyalty Effect: The Hidden Force Behind Growth, Profits, and Lasting Value

The Loyalty Effect The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one. This work shows why companies that ignore these defections face a dismal future of low growth, and shortened life expectancy. Full description

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F. Reicheld et T. Teal prouvent, chiffres à l'appui, que la loyauté paye. Il démontre qu'un management fondé sur la droiture et l'honnêteté permet à l'entreprise de créer durablement de la richesse. La loyauté lui fournit en effet l'assise et la confiance nécessaires à son développement. -- Idées clés, par Business Digest

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Reichheld, Frederick F./ Teal, Thomas
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
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Frederick F. Reichheld
Edité par Harvard Business Review Press, United States (2001)
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
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Description du livre Harvard Business Review Press, United States, 2001. Paperback. État : New. New edition. 229 x 155 mm. Language: English . Brand New Book. Loyalty is by no means dead. In fact the principles of loyalty .are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From The Loyalty Effect . The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld s national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow. He is also the author of Loyalty Rules! . N° de réf. du libraire AA99781578516872

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Frederick F. Reichheld
Edité par Harvard Business Review Press, United States (2001)
ISBN 10 : 1578516870 ISBN 13 : 9781578516872
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Description du livre Harvard Business Review Press, United States, 2001. Paperback. État : New. New edition. 229 x 155 mm. Language: English . Brand New Book. Loyalty is by no means dead. In fact the principles of loyalty .are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From The Loyalty Effect . The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld s national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow. He is also the author of Loyalty Rules! . N° de réf. du libraire AA99781578516872

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Reichheld, Frederick F.
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Description du livre 2001. PAP. État : New. New Book. Shipped from US within 10 to 14 business days. Established seller since 2000. N° de réf. du libraire V7-9781578516872

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Reichheld, Frederick F.; Teal, Thomas
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Reichheld, Frederick F.
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Reichheld, Frederick F.; Teal, Thomas
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Frederick F. Reichheld
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Description du livre Paperback. État : New. 156mm x 25mm x 235mm. Paperback. Loyalty is by no means dead. In fact the principles of loyalty .are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady e.Shipping may be from multiple locations in the US or from the UK, depending on stock availability. 323 pages. 0.449. N° de réf. du libraire 9781578516872

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Frederick F. Reichheld
Edité par Harvard Business Review Press
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Description du livre Harvard Business Review Press. Paperback. État : new. BRAND NEW, The Loyalty Effect: The Hidden Force Behind Growth, Profits and Lasting Value (New edition), Frederick F. Reichheld, Loyalty is by no means dead. In fact the principles of loyalty .are alive and well at the heart of every company with an enduring record of high productivity, solid profits, and steady expansion. From "The Loyalty Effect". The business world seems to have given up on loyalty: many major corporations now lose - and have to replace - half their customers in five years, half their employees in four, and half their investors in less than one.Fred Reichheld's national bestseller "The Loyalty Effect" shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty - and takes you through the numbers to prove it. His startling conclusion: even a small improvement in customer retention can double profits in your company. "The Loyalty Effect" will change the way you think about loyalty, profits, and the nature of business. Fred Reichheld is a Director Emeritus of Bain and Company and a Bain Fellow. He is also the author of "Loyalty Rules!". N° de réf. du libraire B9781578516872

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