Is Total Quality Management Enough for Competitive Advantage? Realities in - Couverture souple

Al-Dabal, Jamal K

 
9781581121261: Is Total Quality Management Enough for Competitive Advantage? Realities in
Couverture souple
ISBN 10 : 1581121261 ISBN 13 : 9781581121261
Editeur : Dissertation.com, 2001

Synopsis

TQM gurus and consultants market it as the best change initiative that provides organizations with a competitive advantage. They also say that it is a cure for all problems that companies face. This dissertation provides intellectual and factual data showing that this is not always the case. There are areas where TQM provides a needed change initiative along with others. In addition, once most companies treat improving their processes as a priority, TQM ceases to give a competitive advantage since it becomes a basic entry point into the competition. The dissertation gives examples showing that contrary to what the consultants propagate: 1. It is not a panacea for all problems in organizations and that it fits all types of organizations, 2. It is not the only way to give organizations a competitive advantage, and 3. TQM's fit for the services sector is discussed with emphasis on customer satisfaction. Also covered are some limitations of TQM including empowerment, times of paradigm shifts, major process changes, and reward systems.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

Éditeur
Dissertation.com
Date d'édition
2001
Langue
anglais
ISBN 10 
1581121261
ISBN 13 
9781581121261
Reliure
Broché
Nombre de pages
120
Coordonnées du fabricant
non disponible
Personne responsable
gpsr@libri.de
gpsr@libri.de

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