Excellence in Action: Water Utility Management in the 21st Century - Couverture rigide

Lauer, William

Couverture rigide

ISBN 10 : 1583211594 ISBN 13 : 9781583211595

Editeur : American Water Works Association,US, 2002

Synopsis

Like gas and electric utilities, water utilities across the country are feeling pressured to become more efficient, to lower costs, and to provide better quality, service, and value to customers. In short, public water utilities are expected to operate more like private enterprise companies. What is causing this fundamental shift? How can a deeply entrenched, public-service monopoly like a municipal water utility become competitive, consumer-oriented, and willing to change? What changes must managers make, both to themselves and to their utilities? Are there management techniques and business strategies that can be learned and used? What lessons can be gained from other utilities? Get the answers to all these questions and many more you may have about the new water utility business reality, in Excellence in Action: Water Utility Management in the 21st Century.

Détails de l'édition

• Éditeur: American Water Works Association,US
• Date d'édition: 2002
• Langue: anglais
• ISBN 10: 1583211594
• ISBN 13: 9781583211595
• Reliure: Relié
• Nombre de pages: 500
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible