Articles liés à Customer Experience Analytics: The Key to Real-Time,...

Customer Experience Analytics: The Key to Real-Time, Adaptive Customer Relationships - Couverture souple

Sathi, Arvind

 
9781583473443: Customer Experience Analytics: The Key to Real-Time, Adaptive Customer Relationships
Couverture souple
ISBN 10 : 1583473440 ISBN 13 : 9781583473443
Editeur : MC Press, LLC, 2011

Synopsis

Through a series of case studies from a variety of industries to show how customer experience analytics (CEA) is reshaping business, this book explores the technologies available to help businesses create a competitive advantage and real-time relationship with customers. This book provides a program based in business values that appeal to senior management and a solution architecture that utilizes the fast, intelligent, and productive capabilities of CEA. Exploring the internet's impact on consumer power, this book reflects on the sophistication of business markets in multisupplier management, electronic gateways, and customer and product data across the supply hierarchy.

Les informations fournies dans la section « Synopsis » peuvent faire référence à une autre édition de ce titre.

À propos de l'auteur

Dr. Arvind Sathi is the global communication sector lead architect for the information agenda team at IBM. He received a PhD in Business Administration from Carnegie Mellon University. He lives in Englewood, Colorado.

Les informations fournies dans la section « A propos du livre » peuvent faire référence à une autre édition de ce titre.

Éditeur
MC Press, LLC
Date d'édition
2011
Langue
anglais
ISBN 10 
1583473440
ISBN 13 
9781583473443
Reliure
Broché
Nombre de pages
160
Coordonnées du fabricant
non disponible
Personne responsable
eucomply OÜ
hello@eucompliancepartner.com

Pärnu mnt 139b-14
Tallinn
11317
Estonie