The Purchasing of Maintenance Service Delivery in the Dutch Social Housing Sector: Optimising Commodity Strategies for Delivering Maintenance Services to Tenants - Couverture souple

Couverture souple

ISBN 10 : 158603877X ISBN 13 : 9781586038779

Editeur : IOS Press,US, 2008

Synopsis

Dutch housing associations have a market share of about 33 per cent of the entire Dutch housing stock. They spent around 2.8 billion Euros a year on the maintenance of dwellings, of which external suppliers account for approximately 89 per cent. External service suppliers can as such be seen as an extension of the housing associations in fulfilling their public tasks and private objectives. Maintenance service delivery gives an opportunity for high quality interaction with tenants.At the moment maintenance service delivery appears to be of a suboptimal quality leading to a lower than potential tenant satisfaction. With this an essential part of the objectives of housing associations is not fulfilled optimally. This research reveals the essential determinants of maintenance service quality in order to promote tenant satisfaction. Commodity strategies for the purchasing of maintenance services are developed which make its optimization possible from the perspective of tenant satisfaction.

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Détails de l'édition

• Éditeur: IOS Press,US
• Date d'édition: 2008
• Langue: anglais
• ISBN 10: 158603877X
• ISBN 13: 9781586038779
• Reliure: Broché
• Nombre de pages: 300
• Éditeur: Van Mossel J.H.
• Coordonnées du fabricant: non disponible
• Personne responsable: non disponible